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INTRODUCING

With Klarna you can now choose between two easy ways to shop all the styles you love.

Pay Later

Shop today and get up to 14 days to pay for your order.

Buy Now,
Pay Later

Get your favourite items now and split the cost into three interest – free payments. No hidden fees.

HERE’S HOW IT WORKS.

Klarna FAQ

    Klarna is a leading alternative Swedish payments provider, providing customers interest-free payment options for a smoother online shopping experience. It offers a variety of payment options and has been used by 85 million people across 200,000 online retailers worldwide.

    If Klarna is available to you, it will be displayed as an option at checkout. During the checkout process, you will know in seconds if you are approved by Klarna and can complete your purchase. Klarna is an independent payment company and the determination whether your order can be placed with provided payment options is at Klarna’s discretion. Manage your Karna account and learn more at Klarna.com.

    For customers in the Germany Klarna offers the option to pay for your order up to 14 days after delivery or over 3 interest-free instalments. For more information, or to manage your Klarna account click here (Klarna.com/de)
    Payments via Karna can be made in a few easy steps. Add your items to your basket and proceed through the checkout. Select Klarna as your payment method. For customers in the Germany Klarna offers two payment options:

    Klarna Pay Later: Place your order today but pay for your purchase up to 14 days after delivery.

    Klarna Buy Now, Pay Later: Place your order today and split the costs into three (3) interest-free payments. The first payment will be taken when the order is processed and the remaining two payments automatically after 30 and 60 days.

    Once you have chosen your payment plan, the order will be placed with us and you can collect your purchase in store or sit back and relax, whilst your order arrives in the post.

    You can keep check on your payments schedule in the Klarna app or on Klarna.com/de
    We hope you enjoy your Coach online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of purchase for a full refund. Purchases made during sales, clearance or other promotional periods must be returned within 14 days of date of receipt.

    Once we have received your return, Klarna will cancel any future scheduled payments and will notify you of any refund amounts due. The return will be reflected in the Klarna app immediately.

    Please note, we are unable to offer refunds in-store for orders paid through Klarna. We’re also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach store within 30 days of purchase.
    Yes. Just go to the Klarna app or log onto Klarna.com/de and pay off early.
    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Coach run credit searches against you that could impact your credit rating. Your credit score will not be affected, even if you miss a payment.
    Payment information is processed securely by Klarna. No card details are transferred to or held by Coach. All transactions take place via connections secured with the latest industry standard security protocols.
    If you have a question about your balance or payments with Klarna, please contact Klarna Customer Service team or download the Klarna App to manage your payments directly.

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